Professional Experience
More than 35 years of proven leadership in luxury club management, operations, and hospitality excellence — currently as General Manager and Chief Operating Officer of The Penn Club of New York.
Professional Experience
Proven track record in club management with focus on member experience excellence and strategic operations.
General Manager / Chief Operating Officer
Key Achievements:
General Manager/COO
Key Achievements:
General Manager
Key Achievements:
Club Manager
Key Achievements:
Senior Catering Sales Manager
Key Achievements:
Catering Sales Manager
Key Achievements:
Event Manager
Key Achievements:
Strategic Insight: Renovating a Landmark Without Closing It
The hardest part of a $12 million capital program in a landmark clubhouse is not the construction — it is keeping the Club fully in service while the work happens, and paying for it without borrowing. At The Penn Club, all 39 guest rooms, all three elevators, every meeting and event room, and the Tarnopol Room were renewed on phased schedules sequenced around member use, event bookings, and a 72% guest-room occupancy rate, with scopes of work, design reviews, vendor coordination, and approval controls reported clearly to the Board throughout. Membership grew roughly 8% a year, retention reached 93.4%, and satisfaction rose 10% during the same period — evidence that disciplined project sequencing protects the member experience rather than interrupting it.
Skills & Expertise
Comprehensive skill set developed through years of hands-on experience in club management and operations leadership.
Leadership & Management
- Team Leadership & Development
- Strategic Planning & Execution
- Performance Management
- Change Management
- Cross-functional Collaboration
Operations & Process
- Operations Management
- Process Improvement
- Quality Assurance
- Inventory Management
- Vendor Relations
Financial & Analytics
- Budget Management
- Financial Analysis
- Cost Optimization
- Performance Metrics
- Risk Assessment
Member Relations
- Customer Service Excellence
- Relationship Management
- Conflict Resolution
- Event Planning & Coordination
- Member Engagement
Compliance & Safety
- Regulatory Compliance
- Health & Safety Standards
- Risk Management
- Policy Development
- Training & Certification
Technology & Innovation
- Club Management Systems
- Digital Transformation
- Process Automation
- Data Analysis
- Technology Integration
Tools & Technologies
Proficient with industry-leading tools and platforms
Key Achievements
Measurable results as General Manager / Chief Operating Officer of The Penn Club of New York since 2022, built on more than three decades of club and hospitality leadership.
Major Accomplishments
~$12M Reinvested, Zero Debt
Directed roughly $12 million of capital reinvestment across all 39 guest rooms ($6M), all three elevators ($1.5M), every meeting and event room ($2M), and the Tarnopol Room ($1M) — funded entirely without borrowing.
Membership Past 7,200
Grew The Penn Club to more than 7,200 members, compounding at roughly 8% annually, while lifting retention from 92.1% in 2024 to 93.4% in 2026.
Distinguished Club, ELITE Status
The Penn Club earned the 2025-26 Distinguished Club designation with ELITE status, extending 17+ consecutive years as a Platinum Club of America and every Platinum Club of the World cycle since 2018-19.
Member Satisfaction Up 10%
Lifted member-satisfaction metrics by 10% in 2025 through service delivery, facilities, programming, dining, and technology — while running construction through an occupied clubhouse.
Yale Club Platinum Status
Helped establish the Yale Club of New York City as a Platinum Club through exceptional member experience and operational excellence over an 18-year tenure.
5× Food & Beverage Growth
Increased Yale Club food and beverage sales from $3 million to $15 million annually through strategic planning and execution.
Professional Development
Continuous investment in professional growth and industry expertise through premier certifications and specialized training programs.
Certified Club Manager (CCM)
Club Management Association of America
Premier certification for club management professionals
CMAA Mastermind Programs
London 2024 & 2025, Dublin 2026
Executive-development programs for senior club leaders
Hospitality Leadership
Cornell University
Certificates in hospitality management, strategy, marketing, and managerial accounting
Culinary Excellence
La Varenne Cooking School, Paris
Trained under top chefs in classical French cuisine
Documented Recognition
The Club's own award submissions, setting out the capital investment, membership growth, and service results delivered during Kevin's tenure.
“From the moment our guests arrived, the hospitality, professionalism, and attention to detail were evident. The Club looked absolutely beautiful, showcasing all the elegance and warmth that makes the Penn Club such a special institution.”
Brian J. Turschmann
General Manager, The Cosmopolitan Club; Immediate Past President, CMAA New York City — on the 2026 City Club Summit hosted at The Penn Club
See My Work in Action
Explore capital projects, member events, and facility improvements I've led.